Evolution Of Voice Surveillance Capabilities | Shield

Voice surveillance capabilities have evolved as the communication channel is increasing daily, and a surveillance platform is now a need of every financial institution to prevent and avoid market manipulation and illegal activities. Due to the high volume of consumer interactions each day, compliance is a significant and growing concern. Both regulators and customers have the right to see all call records if they submit a request. Voice technology is a key aspect of RegTech software because the voice is such a widely used channel. Extracting valuable information from voice recordings is difficult and time-consuming, and it frequently requires large teams of people to manually listen to calls. Voice technology allows for the automatic storage and indexing of 100% of relevant customer call records by converting voice recordings into text via transcription. They can then be accessed and searched by using keywords or phrases that are relevant. 10 Ways How voice surveillance can help in improving regulatory compliance?

Fines are reduced. Investigations can be completed more quickly. Improved information culling process. You can protect your brand. Price stability for stocks. Reduce false positives. Increase keyword spotting activity. Make policies more efficient. 360 view of the customer. Streamline your workflows. The shield is also announcing the enhancement of voice surveillance capabilities in collaboration with Intelligent Voice, a leading voice and audio analysis technology provider. Through the cooperation with Intelligent Voice, Shield can break the unproductive barriers between text and voice compliance by analyzing the complicated data with its award-winning AI platform, which turns communication compliance into a competitive advantage.

Since hybrid work settings have become the standard throughout regulated industries, there has been a growth in both voice and text-based communication channels that were not previously considered. With the growth of fraud, compliance suppliers are hustling to develop end-to-end solutions that handle accurate transcription, multi-language support, audio quality, and other issues. Shield, on the other hand, is boosted by the collaboration with Intelligent Voice, a company with immense knowledge in the financial markets that offer customers the best data management and surveillance platform. As our communication and operational processes evolve, so must our compliance solutions. Voice communication services are growing more popular as collaboration tools, posing problems for individuals in regulated businesses. When it comes to accurately monitoring voice data before algorithms detect context and behaviors with the data to alert compliance teams on instances like market manipulation and conduct, our cutting-edge platform has even more sophisticated capabilities. The shield can take Intelligent voice surveillance capabilities, and smart transcriptions and use AI-powered detection models to analyze the context and alert for potentially conspiratorial behavior, conduct, or other problems across multiple languages, accents, pronunciations, emotions, and contextual phrasing. Intelligent Voice's advanced voice processing and review capabilities will be combined with the Shield's Workplace Intelligence platform to provide end-to-end communications surveillance. For some of the world's major financial and banking institutions, this helps to significantly reduce risk and promote an efficient surveillance process.